facebook. which are applied to disputes by the banks that issue credit and debit cards under their brands. Card Not Present - 30 is an American Express Chargeback Reason Code that merchants may encounter when a customer disputes a transaction made without the physical presence of their credit card. Chargebacks are also known as payment disputes. Friendly fraud has been increasing by 41 percent every two years. This category of fraudulent chargeback claims is represented with the following reason codes: AMEX - F29 Card Not Present. 9 is slightly narrower in scope. F22 Expired or Not Yet Valid Card F24* No Card Member Authorisation F29 Card Not Present Chargeback Code Type: Card Member Dispute C02 Credit (or Partial Credit) Not Processed C04. Visa chargeback codes explained. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. RuPay Card holder Dispute Chargeback Reason Codes: 1) Retrieval Request Reasons and Reason Codes A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. For a debit card, the fraud liability is $500 if reported within 60 days. 6. 4 chargebacks? Merchants can fight code 13. The credit card networks interpreted the conditions spelled out in the law and created the many reason codes that apply to all the various chargeback scenarios. If they lose, the funds are taken away and the seller is charged a $20 dispute fee. From a merchant’s perspective, the greatest asset offered by 3DS is protection against liability in the event of fraud. 2 Compliance CasesThe chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. Card Member cancelled, refused or returned goods and/or. 7 trillion in payment transactions in 2022 (that’s more than $475 billion every business day), and credit cards represent 33% of that payment volume, according to Payments Canada. Specifically, the FBCA grants consumers the right to dispute such charges and caps their liability at $50. The issuing bank assigns each dispute a code according to the consumer’s claim. If you get a chargeback,. It is the credit card company that determines the terms and conditions relating to credit card transactions that are carried out by the issuing bank. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Visa or Mastercard) to ask them to reverse a charge made on your credit card, however chargebacks are not always available. For first chargebacks, Mastercard currently only has 9 reason codes in use, with a few others in the process of being phased out. This code applies when a transaction was processed without acquiring authorization…but the card used in the transaction was listed in the Visa Card Recovery Bulletin (CRB). According to my company's 2018 State of Chargebacks report, 28% of all merchants identified friendly fraud as their most common source of chargebacks, second only to card-not-present (criminal) fraud. 2. Both parties can still file a. Every cardholder’s favorite transaction type—a refund transaction—is when a credit is processed to return funds to the cardholder’s account. Each card scheme has its own regulations. What Are Chargeback Reason Codes? Chargeback reason codes are a set of numbers and letters indicating why a customer is requesting a refund for a purchase. If they rule against the retailer, funds are returned to the. Every credit card company has its own unique set of reason codes, which can get confusing for merchants. If a reason code 4834 chargeback stems from a claim of “paid by other means,” it is the result of a simple mistake on the part of the merchant. PayPal Chargeback Divide. A retrieval request—sometimes called a “soft chargeback”—is a method of obtaining a copy of the paperwork to validate a transaction. 4807 Warning Bulletin File. If a person does it too much and the CC company expects chargeback fraud at the minimum they will cancel the CC for excessive or suspect chargebacks. For a Mastercard late presentment chargeback to be valid, all the following conditions must apply: The cardholder’s account must be permanently closed. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. . France saw a drop of roughly 50% during the same period. Credit Not Processed Applies to Reason Codes. Chargeback fees are not based on the cost of the initial transaction, and they’re imposed by the bank. 10. Chargebacks differ from standard return requests in several ways. federal Mail Fraud and Wire Fraud laws, fraudsters face the possibility of time in jail. Fraud Reason Codes Current Reason Code New VCR Reason Code 62(2) 10. As we can demonstrate, this transaction was for the legitimate purchase of [description of item] from our store [or online store] on [transaction date]. Mastercard Chargeback Reason Code 4808 – Required Authorization not Obtained. How can merchants fight code 12. When you receive notification of a payment dispute or chargeback you may see a code listed with it. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. Get your complete guide to Discover reason codes, including all the detailed information, chargeback time limits, and other important information you need. Chargebacks were first established for credit cards by the Fair Credit Billing Act of 1974, with chargebacks for debit cards coming with the Electronic Funds Transfer Act of 1978. ’ Well, what is it exactly? With Visa CE 3. Only an issuer can initiate the chargeback process. Updated these Discover Chargeback Codes: RG, RM, U01, U02. The credit card issuer might take out the wrong amount or bill you for something you didn’t charge. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card transaction by filing a chargeback. accept responsibility for a charge on their credit card, or the issuing bank doesn’t receive an authorization approval code, for example. Review the code to learn the reason for the chargeback and any other pertinent details. 1002 - Cardholder disputes billed amount. But first, here are the two most common types of consumer chargeback fraud. When the cardholder’s card is swiped or their chip is inserted into your EMV reader. The authorized transaction was for goods or services that the merchant did not deliver as per a contract, receipt, or some other written. These rights to revoke, charge back, and obtain refund terminate if and when a settlement for the item received by the bank is or becomes final. have experienced credit card fraud, and more than a third of all cardholders have been victimized by card fraud more than once. A chargeback occurs when customers report or dispute a charge with their debit or credit card issuer, causing them to issue a refund. Chargeback Accounting. When you receive notification of a payment dispute or chargeback you may see a code listed with it. Credit Card Dispute. In addition to losing the amount that. M10 Vehicle Rental – Capital Damages. † Make sure the credit card presented is valid. Reason Code 02: Common Point of Purchase: Account data is stolen from the card-present merchant and used with other merchants: Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback. 3 is an updated version of legacy reason code 53, which was phased out under the Visa Claims Resolution initiative. Chargeback fraud is a serious concern for businesses, and the impacts should not be. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. You won’t be. By Randa Kriss. Chargeback reason code. Thanks for following the Chargeback Gurus blog. When Amazon Pay receives a chargeback claim, we email information to you about the chargeback, including the order number and the amount of the chargeback claim. Each chargeback is disputed by a specific reason code. There are several different methods for obtaining a credit card payment reversal. They can protect you from erroneous charges and credit card fraud, but also. A chargeback filed due to buyer’s remorse is a prime case. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. Step 1: Require credit card security codes. Let's take a closer look at Capital One chargebacks and how they might differ from those originating from other issuers. This guide shares an overview of chargebacks, how the dispute process works, and how to prevent them in your online store. Amex Processing Errors Chargeback Reason Codes P01 — Unassigned Card Number. See moreChargeback Codes by Card Networks Visa chargeback reason codes. 3: No Authorization For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card transaction by filing a chargeback. In broad terms, representment refers to the process of fighting a chargeback. The deadline for a Chase Bank customer to dispute a transaction is 60 days. The chargeback is ordered by the bank that issued the consumer's payment card. Merchants in the credit repair industry can fight chargebacks by keeping thorough records, including signed service agreements, invoices, receipts, and records of any communication with customers. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. How can merchants fight code 13. We have issued a chargeback for a portion of theunauthorized submitted charge. Mastercard chargeback reason code 4808 – Required Authorization not Obtained is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. Credit cards, clocks, calendars and include numbers - 02, 01, 03, 21, 04, 24, 26, 30, 27, 29, 25, 28. Description. ”. Description. In some circumstances, Mastercard allow consumers to reverse a credit card transaction by filing a chargeback. S. 7 trillion in payment transactions in 2022 (that’s more than $475 billion every business day), and credit cards represent 33% of that payment. 0 is to make the chargeback process more efficient, transparent, and fair. Once approved, the chargeback cancels the financial transaction, and the. Both apply only to ATM transactions, but reason code 13. Category. Chargeback Reason Codes. 4853 - Cardholder Dispute; How to Respond. The request comes from the credit card issuer or cardholder and goes to the acquirer or merchant. A chargeback is a cancellation of a transaction. Fines exceeding $10,000 can also be levied against businesses where monthly chargeback rates go over a certain number. Discover provides a dashboard called the Discover Network Dispute System. 3: Other Fraud — Card Present. Debit card chargebacks are dealt with in a similar way to credit card chargebacks here in Ireland, where there’s no equivalent to the UK’s Section 75 rules. Overdrafts also can damage your credit. These come in the form of two, three, and four-digit numbers. Some MCC codes don’t offer the same chargeback protections to customers. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. This can cover unintentional “friendly” fraud, as well as deliberate abuse of the chargeback process. A disputed charge, or chargeback, describes the process that occurs once a cardholder refuses to accept responsibility for a charge on their credit or debit card. The card company will then review the chargeback request – Every chargeback request should have a reason code . Generally speaking, a chargeback cost will range from $15 to $50 depending on the payment processor. The purpose of the FCBA was to protect cardholders from fraud and unfair billing practices. What causes code 10. Therefore, you should understand credit card chargeback merchant rights to ensure you protect your business from chargeback frauds whenever possible. For example, Mastercard has a code which indicates a ‘consumer dispute. Chargebacks are considered a scourge for consumer businesses across industries, leading to significant financial headaches for businesses. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. In cases of credit card fraud, the cardholder’s liability is limited to no more than $50. A Visa chargeback reason code is a number that identifies the reason why a cardholder disputed a transaction that led to a chargeback. Per your agreement with American Express, when you give a refund for a purchase made with the card, you must credit that card account. 4 chargebacks with evidence that the goods in question are genuine or documentation showing the cardholder has already been refunded. Refunds should be utilized when the original transaction has already settled and the funds are in the merchant account. Visa remains to be one of the most influential credit card networks within the United States and the rest of the world. On eBay, the chargeback process is not the only recourse buyers have. Chargeback Scheme. The cardholder claimed. So if you've paid for something on your debit card or for something on your credit. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. Just like chargeback reason codes, each credit card brand has its own system of AVS codes. Chargeback reason code: A standardized code that indicates the reason a charge was disputed and a chargeback occurred. The cardholder can use these chargeback scheme rules to recover funds lost due to fraud or merchant abuse. The claim the cardholder is making here is that they did not authorize the transaction and are alleging their card was used fraudulently or that the merchant pushed a transaction through without. It’s a process, one that can be lengthy and convoluted for all parties involved. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. Billing issues: Duplicate billing, incorrect amount billed, or promised refund never issued. Relevant customer communication, such as order confirmation email or Social Media message confirming satisfaction with the order. Chargebacks are also known as "charge disputes" and reversals, and they can be filed for a variety of reasons, including unauthorized use of the credit card. 39 or refused C05 Goods/services canceled. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. 1, which covers duplicate processing errors, and 12. AT Authorization Noncompliance. a) Code 75 (Cardholder Does Not. Chargeback fraud is more likely to result in a civil case than a criminal one. When they do, you’ll be given an. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. With a chargeback, funds are held from businesses until payment card issuers decide what to do. Friendly fraud occurs when a customer accidentally or deliberately files a chargeback on a legitimate transaction, instead of trying to first obtain a refund from the merchant. A business facing chargebacks may see an increase in its chargeback ratio and chargeback penalty fees. Card Member Dispute. Square offers magnetic stripe, chip, and contactless card readers for accepting payments via debit and credit cards, Google Pay, Apple Pay, and QR code payments. AMERICAN EPRESS CARGEBACK CODES 6 REASON CODE 4513 Credit Not Presented Chargeback Reason Any of the following reasons: 1. 3-D Secure is a customer authentication protocol created for eCommerce. What is Visa Reason Code 11. The third digit indicates the specific reason within that category. About 127 million people in the U. Card Member received written acknowledgement from the Merchant for a Credit, but the Credit has not been applied to the Card Member’s Account. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. The bill amounts you pay could vary each month. 6. Ideally, you should have the Credit Card Authorization. Transaction unauthorized make up 30% of all. The aim of CE 3. S. The credit card issuer—which could be their bank, Visa, Discover, Mastercard, or American Express—will then assign a reason code to the chargeback claim. When the cardholder’s card is swiped or their chip is inserted into your EMV. Card Member cancelled, refused or returned goods and/or services A chargeback is a return of money to a payer of a transaction, especially a credit card transaction. The start date for that window can vary, though. Chargeback fraud isn’t only a risk to the merchant. 1: EMV Liability Shift Counterfeit Fraud: 10. To simplify this process, the situations that may qualify for a chargeback are broken down into designated “reason codes. 3 Other Fraud – Card Present Environment 83(1) 10. They also assign a numeric reason code for the chargeback, then electronically transmits all the chargeback information to the acquirer. 4866: Fraud Chip Card Counterfeit Transaction:A standard billing descriptor may include the merchant’s name. ’ Well, what is it exactly? With Visa CE 3. Reason Card Type Reason Code Description Merchant Action Code This chargeback occurs when a customer does not recognize the transaction and is stating that they did not authorize the charge to their credit card. 1 chargebacks? Merchants can only fight code 12. A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. This 15-day window offers merchants more time to file a refund and avoid the chargeback issue. Chargebacks occur when a customer disputes a transaction with their credit card issuer, and the funds are returned to the customer. BINs are placed at the beginning of the card number, after the first digit, which is called. A08 Authorization Approval Expired. Credit Cards. Can you dispute a partial charge on your credit card? Yes. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. Most chargebacks begin with the cardholder contacting their bank to dispute a charge on. Mastercard chargeback reason code 4860: Credit Not Processed covers situations where the cardholder claims they are due a credit, but believes the merchant did not provide it. 10. A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your website. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. 9. Chargeback reason code 13. Merchant time limits have only one exception: if either party wants to escalate a dispute to arbitration, they must do so within 10 days. P04 — Charge. Even if a merchant disputes a chargeback and wins, it still counts against their ratio. A standard billing descriptor may include the merchant’s name. For Visa disputes, the reason code also dictates which workflow the. Chargeback reason code 4850: Installment Billing Dispute refers to customer complaints involving either acquirer- or merchant-financed installment billing. What is a credit card chargeback? Chargebacks occur when a cardholder asks their bank to reverse a transaction. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Additionally, Amex uses a fifth "Miscellaneous" category. In broad terms, representment refers to the process of fighting a chargeback. Address Verification Service response codes are returned by the credit card issuer in response to each AVS verification request. While the ISO may be in charge of defining the MCCs, it’s the credit card networks who dictate which code will be assigned to a merchant. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction. A recurring transaction is an automatic credit card payment that occurs on a regular basis. Most commonly the payer is a consumer. They may have returned an item, for example, or perhaps were billed for a service. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. The most comprehensive guide to chargeback reason codes. Each card company has its. Discover is a credit card network and an issuing bank—just like American Express. 5 Visa Fraud Monitoring Program. Common reasons for disputes include: Visa Reason Code 13. The credit card chargeback rebuttal letter is one of the first things a bank agent will look at after receiving your case. A credit card chargeback occurs when a cardholder or the issuer (VISA, Mastercard,. 265. government. If a merchant runs into chargebacks throughout their business, everyone knows that it happens. Credit Card Dispute. Simply click or hover the mouse above the payment. Capital One launched in 1994 as a corporate spin-off of its parent bank, specializing in a single financial product: credit cards. Chargebacks are typically initiated by the original buyer. S. 11. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. Request for Information. The merchant failed to ship the merchandise by the promised delivery date/time. The system is used to validate buyers at checkout, creating an additional layer of security for online transactions. 3. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Credit Card Chargebacks: Some Common Causes. The only thing return item chargebacks have in common with credit card chargebacks is the name. 4853 – Cardholder Dispute – Credit Posted as a Purchase. 4 chargebacks? There are two common causes of code 10. 4. Too many fines and the retailer may be labeled as “high risk” by credit card companies and even lose credit card processing privileges or be hit with higher chargeback fees and penalties. R13 No Reply. Most Common Chargeback Reason Codes #1: Fraudulent Transactions or No Cardholder Authorization. They may sometimes be referred to as Issuer Identification Numbers (IIN). 4846. Canada reached $11. Credit Card Chargebacks. 14 - Invalid Card Number. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. (833) 622-7283. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. In such. 5158. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. The implication is that the merchant is at fault. If the card validation code 2 (CVC 2) was provided in the authorization request/0100 message and the card validation code result (DE 48, subelement 87. EMV has been a mostly global standard since 2004. The “Cardholder Number” is the series of digits used to identify the cardholder, issuer and card brand. The customer never received the product or service, or the quality wasn’t as expected. If you don’t send in the necessary information within the timelines allowed, you may be subject to a Chargeback with no further recourse. Check the standard identifi cation and security. ”. Visa - 10. Customer Service Department PO Box 981532. The request is usually made when the cardholder is disputing a charge on their credit. Friendly fraud occurs when a customer accidentally or deliberately files a chargeback on a legitimate transaction, instead of trying to first obtain a refund from the merchant. Amex Processing Errors Chargeback Reason Codes P01 — Unassigned Card Number. 1 Card Recovery Bulletin or Exception File. 2, which specifically deals with transactions billed by other means. 1 is an updated version of legacy reason code 74, which was phased out under the Visa Claims Resolution initiative. PayPal is one of the world’s largest and most recognizable payment companies. CVV2. 1001 - Cardholder does not recognize the transaction. 4808 Authorization-Related Chargeback. Versatile QR code payments. Investigate suspicious orders. Too many fines and the retailer may be labeled as “high risk” by credit card companies and even lose credit card processing privileges or be hit with higher chargeback fees and penalties. 47 billion by 2023. Keep in mind that these are calendar days, not business days. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. However, it’s important to have this documentation on hand so you can. Chargebacks are also known as "charge disputes" and reversals, and they can be filed for a variety of reasons, including unauthorized use of the credit card. So the company has more incentive to side with customer during cardholder disputes. A02 No Valid Authorization. A refund comes directly from a merchant, while a chargeback comes from your card issuer. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. Chargebacks. This guide shares an overview of chargebacks, how the dispute process works, and how to prevent them in your online store. Statistics from Juniper Research estimate that online sellers will have lost $130 billion to online fraud between 2018 and 2023. For example, gambling and direct marketing transactions. You can request a chargeback from the bank that issued the card If: The transaction was unauthorized. The first is true fraud, where someone used stolen credit card or account information to make a purchase. 6. 2. The credit card issuer—which could be their bank, Visa, Discover, Mastercard or American Express—will then assign a reason code to the chargeback claim. This primarily depends on the chargeback codes related to the dispute. FR2 Fraud Full Recourse Program. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Post Views: 1,028. An “Authorization Code” is a numerical or alphanumerical code provided directly by a credit card provider or issuing bank. To maintain compliance with NACHA regulations, businesses that process ACH transactions must keep their rates of various return codes under certain thresholds, based on the previous 60 days of activity: Overall returns (all codes): 15%. Credit card receipts contain key information about credit card purchases such as the name of the merchant and the date, time and amount of a transaction. For each reason code, a definition is The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. 7 Chargeback Reason Code List - U. ; Help Center Find answers to common questions about Midigator’s technology,. Chargeback Codes (continued) C04 Goods/services returned. It was originally just one facet of legacy reason code 81. In these cases, a credit card chargeback is fairly straightforward. In fact, there are literally thousands of pages of chargeback regulations published by the card networks. When a company notifies you of a chargeback, a reason code is attached to the document. [noun]/* chahrj • bak • frôd/. What causes code 4808 chargebacks? In most cases, code 4808 chargebacks occur when a fraudster with a stolen or counterfeit credit card targets a merchant without EMV-compatible payment terminals or convinces a merchant to swipe or key in the card rather than use the chip. 4: Other Fraud–Card-Absent Environment. They help categorize cardholder disputes and determine next steps, and they vary by card network. While that list is too long to cover here, we wanted to address the most commonly abused reasons for a credit card chargeback dispute and how to fight chargebacks. MasterCard: Reason Code 4859 Services not rendered. Visa, Mastercard, Discover and American Express all have unique chargeback reason codes. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. Accept the chargeback. Consumers who use a credit card or debit card to make purchases are protected by both local regulations and Visa and/or Mastercard international dispute resolution guidelines. 4 chargebacks? There are two common causes of code 10. . In simple terms, a payment reversal is just what it sounds like: a reversal of a previous payment, most often referring to a credit card transaction. This factsheet provides information about COVID-19 and chargebacks, including:The most comprehensive guide to chargeback reason codes. 51 - Insufficient Funds. But if they have a lot of chargebacks (usually above 1% - 1. 40 C08 Goods/services not received. The first is true fraud, where someone used stolen credit card or account information to make a purchase. Next, the issuer passes along all information about the dispute, including the chargeback reason code, to the card network. 65 - Exceeds Withdrawal Frequency Limit. You literally “re-present” the transaction to the bank and card network, along with evidence to support your claim. Visa Reason Code 10. Friendly fraud. Some credit card companies also include a short phrase describing the code and chargeback. A chargeback isn’t just a single event. It applies when a cardholder participated in an ATM cash withdrawal, but.